FAQ – Frequently Asked Questions

How far in advance must I order?

We recommend that you book as far in advance as possible. You should book at least two months in advance for tours in May, June, September and October. Short-term orders can be made any time!


How late may I cancel my contract without penalty?

Laut unseren Allgemeinen Geschäftsbedingungen gilt folgende Regelung:

If you cancel your trip, you will be charged a cancellation fee based on when you cancel:
a) 30 or more days in advance of your trip: 10% of the contract price,
b) 11 to 29 days in advance of your trip: 25% of the contract price,
c) 0 to 10 days in advance of your trip: 50% of the contract price,
d) 0 to 24 hours in advance of your trip: 100% of the contract price.

This rule does not apply to resalers, regular customers and school classes that cannot attend due to illness or a reduction in the number of travellers.


Can I establish contact with the driver?

We make arrangements very promptly and the phone number of the driver can therefore be requested from midday of the day before your journey or on the friday of weekend journeys.


How can I reach someone if I have booked a journey outside office hours?

An answering machine is in operation during outside office hours. It will inform you of an emergency number if you dial the tel. number 030/4221990 and you can use this to personally reach an employee in urgent cases.


Do all vehicles have seat belts?

Yes, all vehicles have seat belts.


Is it compulsory or even possible to use child seats?

As of 01.10.1999, two point seat belts must be installed in new Omni coach vehicles weighing over 3.5t (with more than 9 seats, this excludes Omni coaches with standing room for scheduled services). Coaches are fitted with seatbelts, so they must also be used by the passengers. Child security provisions concerning child seats are currently not available in large omni coaches as coach seatbelts can only be mounted to a few systems. The children should however be secured with the two point belt (if available).


Can food and drink be consumed in the bus?

In principle yes, but we ask for consideration as the coach often picks up further coach passengers who like the coach to be clean. We will gladly bring a pre-order of drinks and fresh sandwiches (you can find out more about the offer on our website).


Can I pay per credit card?

Yes. We accept all major credit cards (AMEX, Visa, Master, JBC).
Please make sure to submit your credit card information at least one business day prior to the date of service for verification.


Is there a charge for using credit cards?

Yes, in this case we demand a service fee.

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